Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Chintamani; On-site; INR 300,000 - 540,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for Gold Loan in CHINTAMANI. The role focuses on managing gold loan relationships, customer interactions, and ensuring smooth operations within banking standards.

Responsibilities include supporting team initiatives, training, and reporting to strengthen service delivery and compliance while maintaining high customer satisfaction and recovery performance.

Qualifications

• Strong communication and customer orientation are required.
• Knowledge of banking products and regulatory norms is essential.
• Experience in recovery procedures is preferred.

Responsibilities

• Manage core relationship officer gold loan activities and customer interactions.
• Ensure operational efficiency and compliance with banking standards.
• Support team initiatives, training, and reporting.

Skills

MS Office

CRM tools

Negotiation

Tools

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Office Location: CHINTAMANI Chintamani

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: