Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer Gold Loan to manage customer interactions and oversee gold loan operations. The role emphasizes compliance with banking standards and operational efficiency across branch and field environments.

The ideal candidate will have 2–6 years of experience in banking/financial services, strong communication skills, and the ability to drive customer satisfaction and recovery initiatives.

Qualifications

• KPIs include customer satisfaction, recovery rate and compliance adherence.
• Competencies include communication, analytical thinking, and customer orientation.
• Knowledge areas include banking products, regulatory norms and recovery procedures.
• Skills include MS Office, CRM tools and negotiation.
• Abilities include problem-solving and multitasking.

Responsibilities

• Manage relationship officer gold loan operations and customer interactions.
• Ensure compliance with banking standards and drive operational efficiency.
• Support team initiatives, training and reporting.

Skills

Negotiation

Communication

Analytical Thinking

Customer Orientation

Tools

MS Office

CRM tools

Job description

Job Description:

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: