Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

AU Small Finance Bank Limited in Haryana is seeking a Relationship Officer for Gold Loan to manage customer interactions, loan onboarding, and day-to-day relationship activities.

You will work across branches and field locations with standard banking hours, travel as needed, and compliance with RBI norms. 2–6 years of relevant banking experience preferred.

Qualifications

• Knowledge of banking products, regulatory norms, and recovery procedures.
• Strong communication, analytical thinking, and customer orientation.

Responsibilities

• Manage relationship officer gold loan operations, customer interaction, and compliance with banking standards.
• Support team initiatives, training, and reporting.

Skills

MS Office

CRM tools

negotiation

Job description

Job Description:

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: