Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Tiruchirappalli; On-site; INR 350,000 - 600,000; Full time

Job summary

AU Small Finance Bank Limited in Tiruchirappalli invites applications for Relationship Officer Gold Loan. The role focuses on managing gold loan relationships, customer interactions, and ensuring compliance with RBI policies.

You will handle day-to-day operations, drive customer service, and support reporting and training. Travel to branches or client sites is required, with a focus on field and branch work. Experience: 2–6 years in banking; strong communication and negotiation skills.

Qualifications

• 2–6 years of experience in Banking/Financial Services.
• Experience with gold loan products or secured lending is advantageous.
• Strong communication and customer orientation.

Responsibilities

• Manage relationship officer gold loan operations and customer interaction.
• Ensure compliance with banking standards and RBI regulations.
• Support team initiatives, training, and reporting.

Skills

MS Office

Negotiation

CRM tools

Tools

CRM tools

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Office Location:

Pon Nagar Tiruchirappalli Tiruchirappalli

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators:

Customer satisfaction, recovery rate, compliance adherence

Required Competencies:

Communication, Analytical Thinking, Customer Orientation

Required Knowledge:

Banking products, regulatory norms, recovery procedures

Required Skills:

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details:

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: