Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Kanchipuram; On-site; INR 300,000 - 600,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for Gold Loans to manage customer interactions and drive efficient operations at the KANCHI Kanchipuram location.

The ideal candidate has 2–6 years in banking/financial services, with knowledge of RBI norms and recovery procedures, plus strong communication and negotiation skills. Travel may be required as part of field responsibilities.

Qualifications

• 2–6 years of experience in banking/financial services.
• Knowledge of RBI/regulatory norms and recovery procedures.
• Strong communication, analytical thinking and customer orientation.
• Proficiency in MS Office and CRM tools.

Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.
• Support team initiatives, training, and reporting.

Skills

MS Office

CRM tools

negotiation

Job description

Job Description:

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Office Location: KANCHI Kanchipuram

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: