Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Amravati; On-site; INR 300,000 - 500,000; Full time

Job summary

AU Small Finance Bank invites applications for the Relationship Officer - Gold Loan to manage customer interactions, process gold loan operations, and ensure compliance with banking standards.

You will handle end-to-end tasks, collaborate with branch teams, and drive operational efficiency while maintaining accuracy and adherence to RBI policies.

Candidates with 2–6 years in banking, strong communication, and familiarity with CRM and MS Office are encouraged to apply.

Qualifications

• 2–6 years of experience in banking/financial services.

Responsibilities

• Manage relationship officer gold loan operations and ensure compliance with banking standards.
• Interact with customers and improve operational efficiency.

Skills

MS Office

CRM tools

negotiation

Tools

CRM tools

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators:

Customer satisfaction, recovery rate, compliance adherence

Required Competencies:

Communication, Analytical Thinking, Customer Orientation

Required Knowledge:

Banking products, regulatory norms, recovery procedures

Required Skills:

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details:

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: