Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Bassi; On-site; INR 400,000 - 700,000; Full time

Job summary

AU Small Finance Bank Limited seeks a Relationship Officer for Gold Loan operations to manage customer interactions and ensure adherence to banking standards. The role involves direct engagement with clients, processing gold loan transactions, and maintaining regulatory compliance.

Ideal candidates have 2–6 years of experience in Banking/Financial Services, strong communication skills, and proficiency in MS Office and CRM tools.

Qualifications

• Bachelor's degree or equivalent (if required)
• Experience in banking/financial services preferred
• Knowledge of gold loan products and RBI regulations desirable
• Strong communication and analytical skills required

Responsibilities

• Manage relationship officer gold loan operations and customer interactions
• Ensure compliance with banking standards and procedures
• Support team initiatives, training, and reporting

Skills

MS Office

CRM tools

negotiation

Tools

CRM tools

Job description

Job Description:

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: