Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Hassan; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited in Channapatna is seeking a Relationship Officer for Gold Loan operations. You will manage customer interactions, ensure smooth processing, and uphold banking standards in daily activities.

The role requires 2–6 years of relevant experience, familiarity with CRM tools, and knowledge of RBI norms and recovery procedures. Travel to branches as needed and standard banking hours apply.

Qualifications

• Banking/Financial Services experience preferred.
• 2–6 years of experience in relationship officer gold loan.
• Proficiency in MS Office and CRM tools.
• Understanding RBI norms and recovery procedures.

Responsibilities

• Handle core relationship officer gold loan operations, customer interaction, and ensure operational efficiency.
• Support team initiatives, training, and reporting.

Skills

MS Office

CRM tools

negotiation

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Office Location:

CHANNAPATNA Channapatna

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators

Customer satisfaction, recovery rate, compliance adherence

Required Competencies

Communication, Analytical Thinking, Customer Orientation

Required Knowledge

Banking products, regulatory norms, recovery procedures

Required Skills

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: