Relationship Officer Branch Banking

AU Small Finance Bank; Sundargarh; On-site; INR 300,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited seeks a Relationship Officer for Branch Banking to manage customer relationships at the branch level and drive cross-selling of banking products. The role requires achieving branch targets while ensuring compliance and handling customer queries.

Candidates should have 2–5 years in Banking/Financial Services with strong communication and problem-solving abilities, and be willing to travel up to 20% of the time. Education with at least 50% academic score is preferred.

Qualifications

• Experience in banking, customer service, or sales roles.
• Strong communication and interpersonal skills.
• Willingness to travel up to 20% and work in a branch environment.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products and services.
• Achieve and contribute to branch targets.
• Ensure compliance with RBI and internal policies.
• Handle customer queries and complaints.

Skills

Relationship building

Communication

Sales Orientation

Problem Solving

Education

Academic score: 50%+

Tools

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: Aundh Pune Pune , Magarpatta Pune Pune , Nagpur Nagpur , Nibm Road Pune Pune , Panjim Panjim , Pimpri Pune Pimpri , Pune East Street Camp Pune , Wakad Pune Pune

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
  - Cross-sell banking products
  - Achieve branch targets
  - Ensure compliance with banking norms
  - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
  - Support branch operations
  - Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.