Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Kaithal; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

AU Small Finance Bank Limited in India seeks a Relationship Officer for Branch Banking to manage customer relationships at the branch level, drive cross-selling of banking products, and help achieve branch targets.

The role requires 2–5 years in Banking/Financial Services, strong communication, customer centricity, and willingness to travel up to 20% with a two-wheeler.

Qualifications

• Minimum 50% throughout academics.
• Preferred Banking Operations Training.
• 2–5 years in Banking/Financial Services.

Responsibilities

• Manage customer relationships at branch level.
• Cross-sell banking products.
• Achieve branch targets.
• Ensure compliance with banking norms.
• Handle customer queries and complaints.
• Conduct market intelligence.
• Support branch operations.
• Participate in promotional campaigns.

Skills

Relationship building

Communication

Sales Orientation

Problem Solving

Education

Degree

Academic score 50%

Institution tier Tier 1/ Tier 2

Tools

MS Office

Job description

• Institution tier: Tier 1 / Tier 2
• Industry: Banking, Financial Services
• Role: Customer Service, Sales

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Branch Banking

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• Customer satisfaction
• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

• Customer Centricity
• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

• Banking products
• Regulatory norms
• Customer service principles

Required Skills

• Relationship building
• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: