Relationship Officer Branch Banking

AU Small Finance Bank; Panvel; On-site; INR 350,000 - 520,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for branch banking. The role focuses on managing customer relationships, cross-selling banking products, and meeting branch targets within standard banking hours.

The ideal candidate has 2–5 years in banking customer service or sales, a degree with at least 50% marks, and familiarity with RBI regulations. Willingness to travel up to 20% and operate across multiple Mumbai branches is required.

Qualifications

• 2–5 years of banking experience in customer service or sales.
• A degree with at least 50% overall and preference for Tier 1/2 institutions.
• Banking operations training is preferred.

Responsibilities

• Manage customer relationships at branch level and ensure satisfaction.
• Cross-sell banking products and achieve branch targets.
• Ensure compliance with RBI and internal policies.
• Handle customer queries and issues and participate in promotional campaigns.

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Education

Degree

Academic score 50%

Institution tier Tier 1 / Tier 2

Tools

MS Office

Job description

Group Company

AU Small Finance Bank Limited

Designation

Relationship Officer Branch Banking

Office Location

2836- Mumbai-Andheri Shopper Stop Mumbai , 2839- Mumbai-Lamington Road / Tardeo Mumbai , 2843- Mumbai-Thane Meadows Mumbai , 2844- Mumbai-Kolshet Mumbai , Andheri Lokhandwala Mumbai , Bhulabhai Desai Road Mumbai , Bkc Annex Mumbai Mumbai , Boisar Boisar , Dadar East TT Circle Mumbai , Fort Mumbai Mumbai , KHADAKPADA KALYAN Thane , Kalabhadevi Mumbai Mumbai , Kharghar Mumbai Mumbai , MIRA ROAD BRANCH Mumbai , MUMBAI GOREGAON Mumbai , Mahavir Nagar- Kandivali West Mumbai , Mahim Mumbai , Malad Link Road Mumbai Mumbai , Mumbai Andheri Four Bungalows Mumbai , Mumbai Ghatkopar East Mumbai , Mumbai Mulund West Mumbai , Powai Hiranandani Mumbai , Santacruz Mumbai Mumbai , Sion East Mumbai Mumbai

Position description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• Manage customer relationships


• Cross-sell banking products


• Achieve branch targets


• Ensure compliance with banking norms


• Handle customer queries and complaints

Additional Responsibilities

• Conduct market intelligence


• Support branch operations


• Participate in promotional campaigns

Educational qualifications preferred

• Category:


• Field specialization:


• Degree:


• Academic score: Minimum 50% throughout academics


• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services


• Role: Customer Service, Sales


• Years of experience: 2 to 5

Key Performance Indicators

• Customer satisfaction


• Cross-sell ratio


• Branch targets


• Compliance score

Required Competencies

• Customer Centricity


• Communication


• Sales Orientation


• Problem Solving

Required Knowledge

• Banking products


• Regulatory norms


• Customer service principles

Required Skills

• Relationship building


• Communication


• MS Office tools


• Problem-solving

Required abilities

• Physical: NA


• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time


• Vehicle: Two-Wheeler Vehicle


• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives


• Contract Types: Full-time, Permanent


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation: