Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Jharsuguda; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Fixed + Incentives

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for branch banking. The role centers on managing customer relationships, cross-selling banking products, and achieving branch targets through sales-oriented service.

Based in India with locations including Pune and Nagpur, the position requires strong communication, customer focus, and knowledge of banking products and operations. Travel up to 20% may be needed.

Qualifications

• Minimum 2–5 years in Banking/Financial Services
• Experience in customer service and sales at branch level preferred
• Understanding RBI norms and banking operations advantageous

Responsibilities

• Manage customer relationships at the branch level
• Cross-sell banking products to customers
• Achieve and support branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints
• Conduct market intelligence and support branch operations
• Participate in promotional campaigns

Skills

Relationship building

Communication

Sales Orientation

Problem Solving

Education

Degree in relevant field

Academic score: 50% min

Institution tier: Tier 1/2

Tools

MS Office

Job description

• Institution tier: Tier 1 / Tier 2
• Industry: Banking, Financial Services
• Role: Customer Service, Sales

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: Aundh Pune Pune , Magarpatta Pune Pune , Nagpur Nagpur , Nibm Road Pune Pune , Panjim Panjim , Pimpri Pune Pimpri , Pune East Street Camp Pune , Wakad Pune Pune

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

- Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies:

- Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge:

- Banking products

• Regulatory norms
• Customer service principles

Required Skills:

- Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes - up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: