Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Chandigarh; On-site; INR 300,000 - 500,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer Branch Banking to manage customer relationships at the branch, promote banking products, and drive branch targets. The role requires strong customer service, sales orientation, and knowledge of banking operations.

Travel up to 20% may be required; two-wheeler ownership and working hours align with standard banking operations. RBI compliance experience is a plus for this position.

Qualifications

• Experience in customer service and sales in banking.
• Knowledge of RBI norms and banking regulations.
• Proven ability to meet branch targets and deliver high customer satisfaction.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products and achieve branch targets.
• Ensure compliance with RBI norms and internal policies.
• Handle customer queries and complaints.
• Support branch operations and participate in promotional campaigns.

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Sales Orientation

Customer Centricity

Education

Academic score 50%

Tools

MS Office

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Branch Banking

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities:

• - Conduct market intelligence
• Support branch operations
• - Participate in promotional campaigns

Reporting Team:

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred:

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required Work Experience:

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

- Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies:

- Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge:

- Banking products

• Regulatory norms
• Customer service principles

Required Skills:

- Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities:

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific Requirements:

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details:

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: