Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

AU Small Finance Bank Limited seeks a Relationship Officer at the branch level in India to manage customer relationships and drive satisfaction. You will cross-sell banking products and help achieve branch targets through proactive service.

The role requires strong communication, customer focus, and ability to navigate RBI norms. You'll handle queries, participate in campaigns, and support branch operations for daily banking needs.

Qualifications

• Minimum 50% academic score throughout academics.
• Institution tier: Tier 1 / Tier 2.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve branch targets.
• Ensure compliance with RBI norms and internal policies.
• Handle customer queries and complaints.
• Conduct market intelligence and support branch operations.
• Participate in promotional campaigns.

Skills

Relationship building

Communication

Sales Orientation

Problem Solving

MS Office tools

Education

Academic score: Minimum 50% throughout academics

Institution tier: Tier 1 / Tier 2

Tools

MS Office tools

Job description

• Institution tier: Tier 1 / Tier 2
• Industry: Banking, Financial Services
• Role: Customer Service, Sales

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Branch Banking

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• Customer satisfaction
• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

• Customer Centricity
• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

• Banking products
• Regulatory norms
• Customer service principles

Required Skills

• Relationship building
• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: