Relationship Officer Branch Banking

AU Small Finance Bank; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for our Bengaluru branch to manage customer relationships, cross-sell banking products and drive branch performance. The role focuses on delivering excellent service, meeting targets, and ensuring regulatory compliance.

Candidate should have 2–5 years in banking or financial services, strong communication, and the ability to work within standard banking hours at a branch location in India.

Qualifications

• Minimum 50% throughout academics.
• Tier 1 / Tier 2 institution preferred.
• Banking Operations Training (preferred).
• 2–5 years of experience in Banking/FS.

Responsibilities

• Manage customer relationships at branch level.
• Cross-sell banking products.
• Achieve branch targets.
• Ensure compliance with RBI and internal policies.
• Handle customer queries and complaints.

Skills

Relationship building

Communication

MS Office

Problem solving

Education

Academic score requirement

Institution tier

Degree field

Category

Field specialization

Tools

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location:

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction
- Cross-sell ratio
- Branch targets
- Compliance score

Required Competencies: - Customer Centricity
- Communication
- Sales Orientation
- Problem Solving

Required Knowledge: - Banking products
- Regulatory norms
- Customer service principles

Required Skills: - Relationship building
- Communication
- MS Office tools
- Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: