Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Jaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer at the Branch Banking level in Jaipur to manage customer relationships, promote banking products, and help achieve branch targets.

You will handle queries, ensure compliance with RBI norms, and participate in campaigns, with a travel up to 20% and two to five years of banking experience preferred. The role requires solid communication and customer-centric service, with MS Office proficiency.

Qualifications

• 2 to 5 years of experience in Banking/FS.
• Customer service and sales experience.
• Minimum 50% academic score.
• Travel up to 20% of the time.

Responsibilities

• Manage customer relationships at branch level.
• Cross-sell banking products.
• Achieve branch targets.
• Ensure compliance with RBI and internal policies.
• Handle customer queries and complaints.

Skills

Relationship building

Communication

Sales orientation

Problem solving

MS Office tools

Education

Academic score 50%+

Tier 1 / Tier 2 institutions

Relevant degree

Tools

MS Office tools

Job description

Job Description

Group Company

AU Small Finance Bank Limited

Designation

Relationship Officer Branch Banking

Position description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

- Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

- Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

- Banking products

• Regulatory norms
• Customer service principles

Required Skills

- Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Requirements