Relationship Officer Branch Banking

AU Small Finance Bank; Marigaon; On-site; INR 350,000 - 520,000; Full time

Job summary

AU Small Finance Bank is seeking a Relationship Officer at the branch level to manage customer relationships and drive satisfaction. You will cross-sell banking products while aiming to achieve branch targets.

The role requires strong communication, customer service orientation and the ability to handle inquiries, with travel up to 20% and two-wheeler as often requested. Standard banking hours and RBI-compliant operations apply.

Qualifications

• Manage customer relationships
• 0
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Responsibilities

• Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints
• Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Skills

Relationship building

Communication

Sales orientation

Problem solving

Education

Academic score: Minimum 50% throughout academics

Institution tier: Tier 1 / Tier 2

Tools

MS Office tools

Job description

Group Company

AU Small Finance Bank Limited

Designation

Relationship Officer Branch Banking

Office Location

Aundh Pune Pune , Magarpatta Pune Pune , Nagpur Nagpur , Nibm Road Pune Pune , Panjim Panjim , Pimpri Pune Pimpri , Pune East Street Camp Pune , Wakad Pune Pune

Position description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships


• - Cross-sell banking products


• - Achieve branch targets


• - Ensure compliance with banking norms


• - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence


• - Support branch operations


• - Participate in promotional campaigns

Reporting Team

• Reporting Designation:


• Reporting Department:

Educational qualifications preferred

• Category:


• Field specialization:


• Degree:


• Academic score: Minimum 50% throughout academics


• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services


• Role: Customer Service, Sales


• Years of experience: 2 to 5

Key Performance Indicators

• - Customer satisfaction


• - Cross-sell ratio


• - Branch targets


• - Compliance score

Required Competencies

• - Customer Centricity


• - Communication


• - Sales Orientation


• - Problem Solving

Required Knowledge

• - Banking products


• - Regulatory norms


• - Customer service principles

Required Skills

• - Relationship building


• - Communication


• - MS Office tools


• - Problem-solving

Required abilities

• Physical: NA


• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time


• Vehicle: Two-Wheeler Vehicle


• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives


• Contract Types: Full-time, Permanent


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation: