Relationship Officer Branch Banking

AU Small Finance Bank; Chitrakoot; On-site; INR 279,000 - 502,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for branch banking to manage customer relationships and drive cross-sell of banking products. The role focuses on delivering customer satisfaction, meeting branch targets, and ensuring adherence to banking norms.

The position involves regular customer interactions at the branch, with travel up to 20% and a fixed plus performance-based incentive pay structure.

Qualifications

• 2–5 years of experience in Banking or Financial Services
• Academic score: 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Responsibilities

• Manage customer relationships at the branch level
• Cross-sell banking products to customers
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints
• Conduct market intelligence to support branch operations
• Participate in promotional campaigns

Skills

Relationship building

Communication

Sales Orientation

Problem Solving

Education

Academic score: 50% throughout academics

Institution tier: Tier 1 / Tier 2

Tools

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Educational qualifications preferred

• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies