Relationship Officer Branch Banking

AU SMALL FINANCE BANK; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for branch banking. You will manage customer relationships, cross-sell banking products, and help achieve branch targets across multiple locations in the Delhi/Ghaziabad area.

The role requires 2 to 5 years in Banking/Financial Services, strong communication, and a customer-centric mindset. Proficiency in MS Office and a willingness to travel up to 20% are preferred.

Qualifications

• 2 to 5 years of experience in Banking/Financial Services.
• Cross-sell banking products and achieve branch targets.
• Customer-centric approach with strong communication and problem-solving skills.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve branch targets and ensure compliance with banking norms.
• Handle customer queries and complaints; participate in promotional campaigns.

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Job description

• Institution tier: Tier 1 / Tier 2
• Industry: Banking, Financial Services
• Role: Customer Service, Sales

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Branch Banking

Office Location:

Indirapuram Ghaziabad Ghaziabad , Laxmi Nagar Delhi Delhi , Preet Vihar Delhi Delhi , Sector 110 Noida Noida

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

• - Customer satisfaction
• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies:

• - Customer Centricity
• Communication
• Sales Orientation
• Problem Solving

Required Knowledge:

• - Banking products
• Regulatory norms
• Customer service principles

Required Skills:

• - Relationship building
• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: