Relationship Officer Branch Banking

AU Small Finance Bank; Rajouri district; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Incentives

Job summary

AU Small Finance Bank seeks a Branch Customer Service professional in India to nurture customer relationships, cross-sell banking products, and help the branch meet its targets.

Ideal candidates will have 2–5 years of banking or customer-facing experience, strong communication, and problem-solving skills, with a good grasp of RBI norms and regulatory compliance.

Qualifications

• 2–5 years of experience in Banking, Financial Services or customer-facing roles.
• Minimum 50% aggregate in academics; Tier 1/2 institutions preferred.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products and achieve branch targets.
• Ensure compliance with RBI and internal policies.
• Handle customer queries and complaints.
• Support branch operations and participate in promotional campaigns.

Skills

Relationship building

Communication

Sales Orientation

Problem-solving

Education

Academic 50%+

Tier 1 / Tier 2

Tools

MS Office

Job description

Position description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Academic score

Minimum 50% throughout academics

Institution tier

Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies

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