Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Karnal; On-site; INR 240,000 - 420,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for branch banking to manage customer relationships and drive cross-selling of banking products. You will work to meet branch targets while maintaining high service standards and compliance.

The role requires 2 to 5 years of banking experience, with a focus on customer service and sales. Location is branch-based in Karnal, Haryana, India, and the position offers a stable full-time career with incentives.

Qualifications

• Experience in banking customer service and sales.
• Strong communication and interpersonal skills.
• Ability to meet branch targets and cross-sell products.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve branch targets while ensuring compliance with banking norms.
• Handle customer queries and complaints.
• Conduct market intelligence and participate in promotional campaigns.

Skills

Relationship building

Communication

Sales Orientation

Problem-solving

Education

Degree

Academic score

Institution tier

Field specialization

Tools

MS Office tools

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location:

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

- Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies:

- Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge:

- Banking products

• Regulatory norms
• Customer service principles

Required Skills:

- Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes - up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: