Branch Relationship Manager Branch Banking

AU SMALL FINANCE BANK; Phagi; On-site; INR 450,000 - 750,000; Full time

Job summary

AU Small Finance Bank Limited in Rajasthan is seeking a Branch Relationship Manager to oversee customer relationships at the branch level, ensuring service excellence and effective cross-selling. You will support branch operations, handle walk-in customers, and contribute to marketing efforts while meeting compliance and documentation requirements.

With 3–6 years in banking, a Tier 2/3 institution background, and proficiency in core banking and CRM tools, you will drive customer satisfaction and

Qualifications

• Academic score: Minimum 50%.
• Institution tier: Tier 2 / Tier 3.
• 3 to 6 years in Banking/FS.
• Must have customer orientation, communication and sales mindset.
• Familiarity with core banking systems and CRM tools.

Responsibilities

• Handle walk-in customers and resolve queries.
• Cross-sell banking products (CASA, loans, insurance).
• Support branch operations and documentation.
• Generate leads from local marketing and maintain MIS and reports.

Skills

Customer Orientation

Communication Skills

Sales Drive

Attention to Detail

Interpersonal skills

Teamwork

MS Office

CRM usage

Education

Academic score 50%+

Tier 2 / Tier 3 Institution

Tools

CRM software

Core banking systems

Job description

Job Description

Group Company

AU Small Finance Bank Limited

Designation

Branch Relationship Manager Branch Banking

Position description

Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

• Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation

Additional Responsibilities

• Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports

Educational Qualifications Preferred

• Academic score: Minimum 50%


• Institution tier: Tier 2 / Tier 3

Required Certification/s

NA

Required Training/s

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services


• Role: Customer Service, Sales, Teller


• Years of experience: 3 to 6

Key Performance Indicators

Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score

Required Competencies

Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork

Required Knowledge

Banking products KYC norms Branch operations Core banking systems

Required Skills

Interpersonal skills MS Office CRM usage Problem-solving

Required Abilities

• Physical: NA


• Other: Patience, Empathy

Work Environment Details

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)


• Vehicle: Two-Wheeler Vehicle


• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives


• Contract Types: Full-time, Permanent


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation: