Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Kakori; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer to manage customer relationships at the branch level in Chennai, drive cross-sell of banking products, and help achieve branch targets.

The role requires 2–5 years in banking/FS, strong communication and sales orientation, and good MS Office skills; it also involves ensuring compliance with RBI norms and handling customer inquiries.

Qualifications

• Minimum 2 years banking/FS experience.
• Strong relationship building and customer service skills.
• Knowledge of banking products and RBI norms.
• Excellent communication and sales orientation.
• MS Office proficiency required.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve branch targets.
• Ensure compliance with banking norms and RBI regulations.
• Handle customer queries and complaints.

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Education

Academic score: 50%+

Institution tier: Tier 1/2

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Branch Banking

Office Location:

K K Nagar Chennai

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships


• Cross-sell banking products


• Achieve branch targets


• Ensure compliance with banking norms


• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence


• Support branch operations


• Participate in promotional campaigns

Reporting Team

• Reporting Designation:


• Reporting Department:

Educational Qualifications Preferred

• Category:


• Field specialization:


• Degree:


• Academic score: Minimum 50% throughout academics


• Institution tier: Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services


• Role: Customer Service, Sales


• Years of experience: 2 to 5

Key Performance Indicators:

- Customer satisfaction

• Cross-sell ratio


• Branch targets


• Compliance score

Required Competencies:

- Customer Centricity

• Communication


• Sales Orientation


• Problem Solving

Required Knowledge:

- Banking products

• Regulatory norms


• Customer service principles

Required Skills:

- Relationship building

• Communication


• MS Office tools


• Problem-solving

Required Abilities

• Physical: NA


• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the time


• Vehicle: Two-Wheeler Vehicle


• Work Permit: Must be authorized to work in India

Other Details:

• Pay Rate: Fixed + Performance-based Incentives


• Contract Types: Full-time, Permanent


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation: