Relationship Officer Branch Banking

AU Small Finance Bank; Kaithal; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

AU Small Finance Bank is seeking a Branch Relationship Officer to manage customer relationships at the branch level, drive cross-selling of banking products, and help achieve branch targets.

You will handle customer queries, ensure compliance with RBI norms, participate in promotional campaigns, and support branch operations. The role involves up to 20% travel and requires strong communication and sales orientation to deliver excellent service.

Qualifikationen

• Minimum 50% throughout academics
• Tier 1 / Tier 2
• Banking Operations Training (preferred)

Aufgaben

• Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints
• Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Kenntnisse

Customer Centricity

Communication

Sales Orientation

Problem Solving

Relationship Building

MS Office Tools

Ausbildung

Academic requirement: 50% throughout academics

Tools

MS Office Tools

Jobbeschreibung

Position description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Academic score

Minimum 50% throughout academics

Institution tier

Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.