Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Kurla; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for Branch Banking to manage customer relationships at the branch level, drive cross-selling of banking products, and help achieve branch targets.

You will ensure compliance with banking norms, handle customer queries, and participate in promotional campaigns while supporting branch operations and market intelligence. Travel up to 20% and a two-wheeler vehicle may be required.

Qualifications

• Banking operations knowledge
• Banking compliance norms
• Customer service and sales experience

Responsibilities

• Manage branch customer relationships and cross-sell products
• Achieve branch targets
• Handle queries and complaints
• Ensure RBI/compliance adherence

Skills

Relationship building

Communication

Sales Orientation

Problem solving

Education

Graduation

Academic score: 50% minimum

Tier 1 / Tier 2 institute

Tools

MS Office

Job description

Job Description:

Group Company

AU Small Finance Bank Limited

Designation

Relationship Officer Branch Banking

Position description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• Customer satisfaction
• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

• Customer Centricity
• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

• Banking products
• Regulatory norms
• Customer service principles

Required Skills

• Relationship building
• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes – up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: