Relationship Officer Branch Banking

AU Small Finance Bank; Tirupati; On-site; INR 360,000 - 480,000; Full time

Benefits offered by this job

Performance incentives

Job summary

AU Small Finance Bank in Tirupati is seeking a Branch Customer Relations professional to manage customer relationships, cross-sell banking products and meet branch targets.

You will ensure compliance with banking norms, handle queries and participate in promotional campaigns while supporting day-to-day branch operations. Travel up to 20% and two-wheeler ownership preferred. Requirements include 2–5 years in Banking/FS with excellent communication and relationship skills.

Qualifications

• Minimum 50% in academics across studies.
• 2 to 5 years of experience in Banking/FS as Customer Service or Sales
• Knowledge of banking products and regulatory norms
• Willingness to travel up to 20% and own a two-wheeler

Responsibilities

• Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints
• Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Job description

Position description

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Academic score

Minimum 50% throughout academics

Institution tier

Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.