Relationship Manager Trainee - Pune

Solarsquare Energy; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

SolarSquare is seeking a Relationship Manager Trainee in Pune to own the post-purchase customer journey for rooftop solar installations. You will guide homeowners from installation through to completion, coordinating with internal teams to ensure a seamless experience.

In this trainee role, you will develop strong communication skills in Hindi and English, demonstrate ownership, and maintain calm, professional interactions with customers while meeting structured processes.

Qualifications

• Excellent verbal communication skills.
• Comfort communicating in Hindi and English; other regional languages a plus.
• Strong ownership and accountability in customer interactions.
• Ability to stay calm and patient in challenging conversations.
• 0-3 years of experience in customer-facing roles.

Responsibilities

• Own the end-to-end customer journey after rooftop solar system purchase.
• Provide clear updates on installation milestones and timelines.
• Handle customer queries with empathy and professionalism.
• Identify and resolve potential issues early to ensure high customer satisfaction.

Skills

Verbal communication

Hindi/English fluency

Ownership

Accountability

Calm demeanor

Job description

Relationship Manager (Trainee) - SolarSquare

Location: Pune (Work From Oce Mandatory)
Work Schedule: 6 days a week
Working Hours: 10:00 AM 7:00 PM
0-3 years of experience in customer facing roles

About SolarSquare

SolarSquare is Indias most trusted and fastest growing residential and commercial solar
company.
We are a direct-to-consumer rooftop solar brand that designs, installs, and nances rooftop
solar systems for homeowners across India. Our goal is to make solar simple and accessible
for Indian families while building the countrys most trusted home-energy brand.
By joining SolarSquare, you become part of a mission to accelerate Indias transition to clean
energy. Website: https://www.solarsquare.in/

About the Role

At SolarSquare, the Relationship Manager team plays a crucial role in delivering an exceptional customer experience. As a Relationship Manager Trainee, you will become the primary point of contact for homeowners after they purchase a rooftop solar system. Your role is to guide customers through every stage of their solar journey while ensuring transparent communication and seamless coordination with internal teams. This role is customer-facing, relationship-driven, and process-oriented, and it is based entirely in our Pune oce.

What You Will Do

• Own the end-to-end customer journey after a rooftop solar system purchase.
• Provide clear and proactive updates on installation milestones and timelines.
• Handle customer queries with empathy, professionalism, and patience.
• Identify and resolve potential issues early to ensure high customer satisfaction.

This role requires individuals who are comfortable handling frequent customer conversations and maintaining consistent communication while following structured processes. All selected candidates join as Relationship Manager Trainees.

Who Were Looking For

We welcome candidates from any academic background who enjoy interacting with people and solving real customer problems. Strong candidates typically demonstrate:

• Excellent verbal communication skills
• Comfort communicating in Hindi and English
• Additional regional language prociency is a plus
• Strong ownership and accountability
• Ability to remain calm and patient in customer conversations