Lead Relationship Manager

ESP Engineered; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

ESP Engineered in Pune is seeking a dedicated individual to join the Customer Relationship Management team. This position involves managing customer accounts, generating leads, and handling customer queries across various platforms. Ideal candidates should be graduates with up to 2 years of experience, possessing strong communication skills and a problem-solving attitude. You will play a key role in enhancing customer satisfaction and engagement through effective coordination within the team.

Qualifications

• Graduate degree in any field preferred.
• 0 to 2 years of experience in customer service.
• Strong written and verbal communication in English.

Responsibilities

• Involved in the end-to-end sales process from lead generation to order collection.
• Generate leads from multiple platforms and maintain customer database.
• Respond effectively to customer queries via various channels.

Skills

Excellent communication skills

Problem-solving ability

Coordination with stakeholders

Conflict resolution

Online customer engagement proficiency

MS Office proficiency

Education

Graduate (Any stream)

Job description

SolarSquare is one of India's top 10 Rooftop Solar companies, dedicated to enabling homes and housing societies across India to adopt solar energy. We are a team of hustlers and mission-driven individuals committed to decarbonizing India one roof at a time.

Function Customer Relationship Management and Service

Business Vertical Residential

Reports To Head Customer Success

Job Type Individual Contributor

Scope of Work / Responsibilities

Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.

Generating leads from multiple platforms.

Enter and update customer information in the database

Take and process orders in an accurate manner

Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications

Analyzing customer feedback on products and services offered Documenting processes and logging technical issues, as well as customer compliments and complaints.

Education Minimum: Graduate (Any stream)Relevant

Experience Min: 0 year / Max: 2 Years

The candidate should have excellent communication skills both written and verbal

The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.

The candidate should be able to resolve conflicts with the customer The candidate should be a team player

Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels Proficiency in MS Office