Relationship Manager

ESP Engineered; Pune District; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Opportunity to work with one of India’s top 10 rooftop solar companies

Fast-paced, mission-driven environment

Comprehensive training in customer lifecycle management

Pathways for growth in Customer Delight and Operations

Job summary

SolarSquare in India is seeking a Customer Success Executive to enhance post-sales experience for residential solar customers. This role involves customer onboarding, product adoption, and ensuring satisfaction. Candidates should have 1–3 years of experience in customer success or related fields, with a strong focus on customer relationships. Proficiency in communication skills and CRM tools is essential. Join us to help drive India's clean energy revolution and offer exceptional customer experiences.

Qualifications

• 1–3 years of experience in customer success, relationship management, or customer support roles.
• Experience in clean tech, fintech, telecom, or D2C is a plus.
• Ability to manage multiple stakeholders.

Responsibilities

• Be the first point of contact for customers, guiding them through onboarding.
• Support training and adoption of solar solutions.
• Maintain high levels of engagement and satisfaction.

Skills

Excellent written and verbal communication skills (English, Hindi, regional language)

Strong problem-solving and conflict resolution skills

Ability to collaborate cross-functionally

Proficiency in Google Sheets, MS Excel, CRM tools

Customer‑centric mindset

Job description

At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.

In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.

We are looking for a customer-focused and proactive Customer Success Executive to ensure an exceptional post-sales experience for our residential solar customers. You’ll play a key role in onboarding customers, driving product adoption, ensuring satisfaction, and nurturing long-term relationships.

If you are passionate about delivering delightful customer experiences and want to be part of India’s clean energy revolution, we’d love to meet you!

Key Responsibilities

Be the first point of contact for customers, guiding them through onboarding and usage.

Support training and adoption of solar solutions to ensure customers achieve early success.

Maintain high levels of engagement and satisfaction throughout the customer lifecycle.

Customer Relationship Management

Act as a customer advocate, addressing queries and concerns promptly and empathetically.

Relay customer feedback and insights to internal teams to enhance service delivery and NPS.

Collaborate with the Customer Success Manager to improve the overall customer journey.

Community & Growth Support

Actively contribute to building a strong community of happy solar users.

Identify upsell/cross-sell opportunities and share them with the sales team.

Maintain excellent rapport and encourage positive word-of-mouth referrals.

CRM & Process Ownership

Maintain accurate records in the CRM and ensure timely updates on customer progress.

Monitor customer health through key metrics and take corrective actions proactively.

Support issue resolution and coordinate with stakeholders for timely closures.

Key Requirements

Experience:

1–3 years of experience in customer success, relationship management, or customer support roles. Experience in clean tech, fintech, telecom, or D2C is a plus.

Skills:

Excellent written and verbal communication skills (English, Hindi, and regional language preferred)

Strong problem-solving and conflict resolution skills

Ability to collaborate cross-functionally and manage multiple stakeholders

Proficiency in Google Sheets, MS Excel, and CRM tools

Customer‑centric mindset with attention to detail

What We Offer

Opportunity to work with one of India’s top 10 rooftop solar companies

A fast‑paced, mission‑driven environment committed to sustainability

Comprehensive training and exposure to customer lifecycle management

Pathways for growth in Customer Delight and Operations