Relationship Manager Trainee

ESP Engineered; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

ESP Engineered is looking for a Relationship Manager Trainee in Pune, Maharashtra. The role involves managing the end-to-end customer journey for rooftop solar system purchases, providing proactive updates, and resolving customer queries with empathy. Ideal candidates should have 0-3 years of experience in customer-facing roles and demonstrate strong accountability and problem-solving skills. This position is office-based and requires a passion for helping customers transition to clean energy.

Qualifications

• 0-3 years of experience in customer facing roles.
• Enjoyment of interacting with people and solving customer problems.

Responsibilities

• Own the end-to-end customer journey after a rooftop solar system purchase.
• Provide clear and proactive updates on installation milestones and timelines.
• Handle customer queries with empathy, professionalism, and patience.
• Identify and resolve potential issues early to ensure high customer satisfaction.

Skills

Customer interaction

Problem-solving

Patience

Accountability

Regional language proficiency

Job description

Relationship Manager (Trainee) - SolarSquare

Location: Pune (Work From Office – Mandatory)

Work Schedule: 6 days a week

0-3 years of experience in customer facing roles

About SolarSquare

SolarSquare is India’s most trusted and fastest growing residential and commercial solar company. We are a direct-to-consumer rooftop solar brand that designs, installs, and finances rooftop solar systems for homeowners across India. Our goal is to make solar simple and accessible for Indian families while building the country’s most trusted home-energy brand. By joining SolarSquare, you become part of a mission to accelerate India’s transition to clean

At SolarSquare, the Relationship Manager team plays a crucial role in delivering an exceptional

What You Will Do

• Own the end-to-end customer journey after a rooftop solar system purchase.
• Provide clear and proactive updates on installation milestones and timelines.
• Handle customer queries with empathy, professionalism, and patience.
• Identify and resolve potential issues early to ensure high customer satisfaction.

This role requires individuals who are comfortable handling frequent customer conversations and maintaining consistent communication while following structured processes.

All selected candidates join as Relationship Manager Trainees.

Who We’re Looking For

We welcome candidates from any academic background who enjoy interacting with people and solving real customer problems.

Strong candidates typically demonstrate:

• Additional regional language proficiency is a plus
• Strong ownership and accountability
• Ability to remain calm and patient in customer conversations