Lead Relationship Manager - B2C

ESP Engineered; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

ESP Engineered is seeking a dedicated individual to join the sales team in Pune District, Maharashtra. The candidate will handle the end-to-end sales process, ensuring customer satisfaction through effective communication and problem-solving. Responsibilities include lead generation, order processing, and managing customer accounts. A strong focus on customer engagement is essential. This role offers the opportunity to contribute to the growth of the leading residential solar brand in India.

Qualifications

• Experience in end-to-end sales process from lead generation to payment collection.
• Ability to manage customer accounts to ensure satisfaction.
• Capable of responding to customer queries promptly.

Responsibilities

• Involved in the sales process from lead generation to order collection.
• Generate leads from multiple platforms.
• Process orders accurately and manage customer information.

Skills

Excellent communication skills

Problem-solving

Team player

Customer engagement knowledge

Job description

At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.

In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.

• Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.
• Generating leads from multiple platforms.
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analyzing customer feedback on products and services offered
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• The candidate should have excellent communication skills both written and verbal
• The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
• The candidate should be able to resolve conflicts with the customer
• The candidate should be a team player
• Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms