Lead Relationship Manager - Team Lead / Senior Team Leader

ESP Engineered; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

ESP Engineered is seeking a customer service professional in Pune, India. The role involves managing customer accounts, addressing queries swiftly, and enhancing customer satisfaction. Ideal candidates will have strong communication skills and experience with customer engagement platforms. Join us in delivering outstanding service to help households transition to solar energy. The position is full-time and offers opportunities for teamwork and leadership.

Qualifications

• The candidate should have excellent communication skills both written and verbal.
• The candidate should be a problem solver and able to coordinate with multiple stakeholders.
• Extensive experience in gathering and interpreting customer experience information.

Responsibilities

• Involved in the End-to-End Sales process from Lead Generation to Order Collection.
• Responding to customer queries via phone, email, social media, or chat applications.
• Documenting processes and logging customer feedback.

Skills

Excellent communication skills

Problem-solving skills

Team player

Experience with customer engagement platforms

Job description

4-8

Pune

Full-Time

About SolarSquare:

At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.

In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.

Know us a bit better through these links:

• Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.
• Generating leads from multiple platforms.
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analyzing customer feedback on products and services offered
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• The candidate should have excellent communication skills both written and verbal
• The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
• The candidate should be able to resolve conflicts with the customer
• The candidate should be a team player and should have capability to lead the team
• Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms