Relationship Manager

Solarsquare Energy; Pune District; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading solar energy company in Pune is seeking a Relationship Manager (Trainee) to guide homeowners through their solar journey. The role emphasizes customer interactions, requiring excellent communication skills in Hindi and English, problem-solving ability, and a customer-first mindset. Responsibilities include managing the customer experience post-purchase, providing updates on installation statuses, and ensuring seamless coordination with internal teams. The position offers a structured training program in a vibrant work environment.

Qualifications

• Candidates from any academic background are welcome.
• Enjoy interacting with people and solving customer problems.

Responsibilities

• Own the end-to-end customer journey post rooftop solar system purchase.
• Provide proactive updates on installation milestones and timelines.
• Handle customer queries with empathy, professionalism, and patience.
• Identify and resolve potential issues for high customer satisfaction.
• Coordinate with internal teams for smooth project execution.
• Maintain consistent communication with customers throughout the process.

Skills

Excellent verbal communication skills

Fluency in Hindi and English

Strong ownership and accountability

Customer-first mindset

Problem-solving ability

Job description

Job Title: Relationship Manager (Trainee)

Company: SolarSquare

Location: Pune (Work From Office Mandatory)

Work Schedule: 6 Days a Week

Working Hours: 10:00 AM 7:00 PM

Experience: 03 Years (Customer-Facing Roles Preferred)

About SolarSquare

SolarSquare is India’s most trusted and fastest-growing residential and commercial solar company.

We are a direct-to-consumer rooftop solar brand that designs, installs, and finances rooftop solar systems for homeowners across India. Our goal is to make solar simple and accessible for Indian families while building the country’s most trusted home-energy brand.

By joining SolarSquare, you become part of a mission to accelerate India’s transition to clean energy.

Website: https://www.solarsquare.in/

About the Role

At SolarSquare, the Relationship Manager team plays a crucial role in delivering an exceptional customer experience.

As a Relationship Manager (Trainee), you will be the primary point of contact for homeowners after they purchase a rooftop solar system. You will guide customers through every stage of their solar journey, ensuring transparent communication and seamless coordination with internal teams.

This is a customer-facing, relationship-driven, and process-oriented role based entirely in our Pune office.

Key Responsibilities

• Own the end-to-end customer journey post rooftop solar system purchase
• Provide proactive updates on installation milestones and timelines
• Handle customer queries with empathy, professionalism, and patience
• Identify and resolve potential issues to ensure high customer satisfaction
• Coordinate with internal teams to ensure smooth execution of projects
• Maintain consistent communication with customers throughout the process

Who We’re Looking For

We welcome candidates from any academic background who enjoy interacting with people and solving real customer problems.

Ideal candidates should have

• Excellent verbal communication skills
• Fluency in Hindi and English (additional regional languages are a plus)
• Strong ownership and accountability
• Ability to remain calm and patient in customer interactions
• A customer-first mindset with problem-solving ability

Additional Information

• This role requires frequent customer interactions and structured follow-ups
• All selected candidates will join as Relationship Manager Trainees