Relationship Manager/Team Lead_Field Sales & Servicing

IndiaMART; Kamrup Metropolitan; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IndiaMART is seeking a highly skilled Relationship Manager to oversee daily operations, drive business growth, and ensure efficiency across departments. The role requires a strategic thinker with strong leadership abilities and a proven track record in business management.

The position includes managing a team of 5-6, building productive client relationships, and achieving fortnightly and monthly retention and revenue targets.

Qualifications

• Proven track record in business management.
• Experience managing a team of 5-6 individuals.
• Experience driving client retention and revenue targets.
• Strong leadership and strategic thinking requirements.

Responsibilities

• Manage a team of 5-6 individuals daily.
• Build and manage productive, professional relationships with clients.
• Plan, forecast and achieve fortnightly and monthly client retention and revenue targets.
• Upsell higher value services to maximize revenue and meet targets.
• Conduct systematic follow-ups and time-bound closures.
• Promptly resolve client complaints.
• Conduct 4-5 in-person meetings with clients onsite each day.

Skills

Sales techniques

Problem solving

Verbal communication

Strategic thinking

Team leadership

Client analytics

Job description

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management.

• The position holder will be managing a team of 5-6 individuals.
• Build and manage productive, professional relationships with clients.
• Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients.
• Maximize revenue by upselling higher value services and achieve fortnightly, monthly client retention and revenue targets.
• Systematic follow-up and time-bound closures.
• Prompt resolution of complaints.
• Daily 4-5 in person meetings (F2F) with clients onsite

Key skills:

• Proficient in applying effective sales techniques to drive conversions and business growth.
• Strong problem-solving and quick decision-making abilities in dynamic situations.
• Excellent verbal communication paired with active listening for impactful client interactions.
• Strategic vision and foresight to identify and create new customer opportunities.
• Skilled in team management with strong interpersonal and leadership capabilities.
• Solid understanding of client segmentation, data analysis, and report management for informed decision-making.