Relationship Manager- Field Sales Client servicing - Kolkata(10)

Infocom Network Limited; Kolkata District; On-site; INR 200,000 - 500,000; Full time

Job summary

Infocom Network Limited seeks a proactive Relationship Manager- Field Sales to service clients in Kolkata. You will maintain strong client relationships, understand business goals, and present relevant solutions while driving renewals and revenue growth.

The role requires excellent communication, a consultative selling approach, and the ability to handle inquiries and resolve issues promptly to ensure client satisfaction and long-term partnerships.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to gather client needs and translate them into solutions.
• Proven negotiation and closing skills.
• Resilience, goal-oriented mindset and drive.

Responsibilities

• Client Servicing & Relationship Management: Build trusted relationships and be the primary contact for clients.
• Retention & Renewals: Drive timely contract renewals and monitor satisfaction to minimize churn.
• Upselling & Cross-Selling: Identify opportunities to expand client engagement and coordinate with internal teams to customize offerings.
• Provide regular updates and reports on client feedback, account health, retention, and revenue contributions.

Skills

Communication

Information gathering

Persuasiveness

Negotiation

Stress tolerance

High energy

Self motivation

Job description

Relationship Manager- Field Sales Client servicing - Kolkata

We are looking for an enthusiastic sale Representative to contribute in generating sales for our company. You will be responsible for closing sales deals via Client Visit and maintaining goodcustomer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortablepresenting products or services, as well as dealing with complaints and doubts.

Roles andResponsibilities

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

Communication skillsInformation gathering and managementPersuasivenessNegotiation skillsStress toleranceHigh energy levelsSelf motivation