Relationship Manager - Field Sales - Client Servicing - Ludhiana(5)

Infocom Network Limited; Ludhiana; Vor Ort; INR 250.000 - 420.000; Vollzeit

Zusammenfassung

Infocom Network Limited is seeking a Relationship Manager - Field Sales - Client Servicing in Ludhiana to drive sales through client visits and maintain strong client relationships. You will communicate effectively, handle inquiries, and coordinate with internal teams to meet client needs.

The role focuses on client servicing, retention, renewals, and opportunities for upselling and cross-selling, with a goal of sustaining high client satisfaction and revenue contribution.

Qualifikationen

• Excellent communication and people skills.
• Experience in client visits and building relationships.
• Ability to close sales and handle complaints effectively.

Aufgaben

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails and visits to ensure satisfaction.
• Understand client goals and suggest relevant solutions.
• Share product updates and new features to keep clients informed.
• Drivetimely contract renewals and minimize churn.
• Identify upsell and cross-sell opportunities and coordinate with internal teams.
• Maintain records of all interactions, renewals and account activities in CRM.
• Provide ROI-driven insights to reinforce the value of services.

Kenntnisse

Negotiation

Key account management

Client servicing

Jobbeschreibung

Relationship Manager - Field Sales - Client Servicing - Ludhiana

Weare looking for an enthusiastic sale Representative to contribute in generatingsales for our company. You will be responsible for closing sales deals viaClient Visit and maintaining good customer relationships. An effective salerepresentative must be an excellent communicator and have superior peopleskills. They must be comfortable presenting products or services, as well asdealing with complaints and doubts

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

Skills:

· Negotiation skills

· Key account management skills

· Client Servicing, retention and renewal