Relationship Manager / Sales Executive

Grihum Housing Finance; Thiruvallur District; On-site; INR 300,000 - 600,000; Full time

Job summary

Grihum Housing Finance is seeking a proactive relationship manager to understand customer needs and build profitable client partnerships in Tamil Nadu.

Key duties include identifying staff in client companies, resolving complaints, promoting upsell opportunities, and renewing contracts while maintaining high-quality service standards. This role supports growth through market awareness, strong communication, and collaboration with the sales team.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors