Relationship Manager / Sales Executive

Grihum Housing Finance; Tenkasi; On-site; INR 300,000 - 500,000; Full time

Job summary

Grihum Housing Finance in Tamil Nadu seeks a customer-focused professional to manage client relationships and address customer needs. You will collaborate with sales to drive revenue through upselling and cross-selling opportunities, while promoting high-quality service processes.

Key tasks include resolving complaints quickly, identifying client staff to cultivate profitable relationships, renewing contracts, and building knowledge of competitors to stay ahead in the market.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors