Relationship Manager / Sales Executive

Grihum Housing Finance; Coimbatore District; On-site; INR 300,000 - 420,000; Full time

Job summary

Grihum Housing Finance seeks to strengthen customer relationships in Coimbatore by understanding needs and developing tailored plans. The role identifies key staff in client organizations to foster profitable ties and resolves complaints swiftly to maintain satisfaction.

The position also involves passing upsell and cross-sell opportunities to the sales team, promoting quality service processes, and working to renew contracts with customers while gaining competitive market knowledge.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors