Relationship Manager / Sales Executive

Grihum Housing Finance; NTR, Guntur District, Eluru District; On-site; INR 450,000 - 650,000; Full time

Job summary

Grihum Housing Finance in India seeks a customer relationship professional to understand client needs, map solutions, and build profitable relationships. You will identify key staff in client companies and promote high-quality sales, service, and contract renewals.

You will resolve complaints quickly, forward upsell and cross-sell opportunities to the sales team, and develop knowledge of competitors to preserve customers.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Job description

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors