Relationship Manager - GL West

Bajaj Finserv Limited; Mohali; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj finance limited in Mohali, Punjab, invites an experienced Branch Manager to lead a team focused on growing the consumer gold loan business. You will oversee operations, ensure compliance, and drive revenue through effective field activities and customer engagement.

You will hire, coach, and mentor staff while maintaining service quality and building customer loyalty. The role requires strong communication, planning, and the ability to develop and execute business strategies.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation Degree preferred.
• Experience in gold loan banking or client service preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor field marketing for strong lead generation.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of pledged gold and compliance.
• Safekeep pledged securities as joint custodian of the vault.
• Maintain NPAs through follow-ups on interest collections.
• Hire, coach, mentor, and provide performance feedback.
• Maintain quality of business and prepare growth reports.
• Grow gold loan business and related products (NCDs, coins).
• Ensure 100% process compliance at the branch.

Skills

Leadership

Team management

Communication skills

Customer engagement

Planning

Education

Bachelor's degree or higher

Job description

Job Purpose

\"This position is open with Bajaj finance limited\" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.