Relationship Manager - GL West

Bajaj Finserv Limited; North Goa; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Bajaj Finance Limited is seeking a Branch Manager to lead a team at the Goa branch, driving growth in consumer gold loan business while ensuring high customer engagement and compliance with company policies.

The role emphasizes leadership, strategic planning, and management of branch operations, with responsibilities spanning marketing, staff development, and performance reporting.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilités

• Oversee branch operations, profitability of the branch.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to maintain healthy lead pipeline.
• Focus on customer engagement and acquisition/retention.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Safeguard vault and pledged securities per policy.
• Maintain control of NPAs through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely feedback.
• Prepare reports and drive growth of branch business.
• Grow Gold Loan business and third-party products.
• Maintain 100% process valuation compliance at branch.

Connaissances

Leadership

Team management

Customer service

Communication skills

Planning

Formation

Bachelor's or Postgraduate degree

Description du poste

Job Purpose

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.