Relationship Manager - GL West

Bajaj Finserv Limited; Machiwara; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited in India is seeking a Branch Manager to lead a team, grow the consumer gold loan business, and build customer loyalty through strategic direction and performance management.

The role oversees branch operations, field marketing activities, customer acquisition and retention, gold ornament valuation, vault custody, and compliance. Strong leadership and communication are essential.

Qualifications

• 4-7 years of relevant experience required.
• Previous experience in gold loan banking or management is preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations and profitability of the branch.
• Drive participation in field-marketing activities of various financial products to improve brand visibility.
• Plan and monitor branch field marketing activities to ensure a healthy pipeline of leads and business conversion.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment per policy and audit.
• Joint custodian of the Vault with responsibility for safekeeping pledged securities as per policy.
• Keep NPAs under control through follow-ups for interest collections.
• Hire, coach, mentor, train employees and provide timely feedback on performance.
• Maintain quality performance of the business, prepare reports and take actions for branch growth.
• Increase Gold Loan business and other third-party products such as NCDs and Gold Coins.

Skills

Leadership

Team management

Customer service

Communication skills

Education

Bachelor's or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.