Relationship Manager - GL West

Bajaj Finserv Limited; Jamnagar; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager in Gujarat to lead a team and drive growth in gold loan and related financial products. You will oversee operations, ensure compliance, and steer field marketing initiatives to build a strong customer base.

The role emphasizes leadership, staff development, and maintaining high service levels for customer retention and business expansion. Prior experience in gold loan banking is preferred.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor branch field marketing for healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Ensure accurate valuation of pledged gold and audit compliance.
• Safekeep pledged securities as joint custodian of vault.
• Maintain NPAs through proactive follow-ups on interest collections.
• Coach and train branch staff and provide performance feedback.
• Prepare branch performance reports and drive growth initiatives.
• Increase Gold Loan business and related products.

Skills

Leadership

Team management

Customer focus

Communication skills

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations and performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of existing customers.
• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.