Relationship Manager - GL West

Bajaj Finserv Limited; Lathi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj Finance Limited seeks a Branch Manager to provide leadership for a team, drive growth in the consumer gold loan portfolio, and ensure service excellence. The role includes overseeing operations, managing risk, and coordinating field activities to grow the customer base.

Ideal candidates will have experience in gold loan banking, strong communication skills, and a track record of staff development and process compliance. This is an on-site role based in India.

Qualifications

• Experience leading branch teams and driving business growth.
• Strong communication and client servicing skills.
• Familiarity with gold loan banking and related products is preferred.
• Proven ability to hire, coach and train staff while maintaining compliance.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to boost product visibility.
• Plan and monitor lead generation and conversion to growth.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Safeguard pledged assets and manage NPAs through follow-ups.
• Develop staff through training and performance feedback.
• Prepare branch performance reports and drive business growth.

Skills

Leadership

People management

Communication

Field marketing

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

The position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.