Relationship Manager - GL West

Bajaj Finserv Limited; Bhankhehr; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finance Limited in India is seeking a Branch Manager to provide leadership to a team handling consumer gold loan business. You will drive growth, ensure compliance, and build customer loyalty through strategic initiatives and strong process governance.

The role requires overseeing branch operations, sales drives, field marketing, and effective risk management while mentoring staff to deliver high service standards.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field marketing activities to boost brand visibility and product uptake.
• Plan and monitor branch marketing and lead generation for healthy pipeline and conversions.
• Engage customers to acquire new business and retain existing clients.
• Ensure accurate valuation of pledged gold and compliance with weight/purity standards.
• Joint custodian of vault and safekeeping of pledged securities per policy.
• Maintain NPAs through follow-ups on interest collections.
• Hire, coach and train staff with timely feedback on performance.
• Prepare branch performance reports and drive growth actions.
• Grow gold loan business and related products (e.g., NCDs, Gold Coins).
• Maintain 100% process compliance in valuation at branch.

Skills

Branch leadership

Customer service

Gold loan

Communication

Education

Bachelor's degree / Post-graduation

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing the business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives, and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co workers
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.