Relationship Manager - GL South

Bajaj Finserv Limited; Shimoga District; Sur place; INR 600 000 - 1 200 000; Plein temps

Résumé du poste

Bajaj Finserv Limited is seeking a Branch Manager to lead a team and drive business growth for consumer gold loan products. The role focuses on customer engagement, process accuracy, and strategic initiatives to expand the branch's reach and performance.

You will oversee daily operations, mentor staff, and coordinate with external partners to ensure compliance and profitability. Strong communication skills are essential.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilités

• Oversee branch operations, performance and profitability.
• Lead field-marketing activities to boost brand visibility and product uptake.
• Plan and monitor branch and field marketing to ensure healthy lead pipeline and growth.
• Engage with customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation and appraisal of pledged gold ornaments per policy and audits.
• Joint custodian of vault security and safekeeping of pledged securities.

Connaissances

Communication skills

Formation

Bachelor's Degree

Post-graduation Degree

Description du poste

Job Summary

This position is open with Bajaj finance limited.

The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditing compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditing compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.