Relationship Manager - GL South

Bajaj Finserv Limited; Hosadurga; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Bajaj finance limited is seeking a Branch Manager to lead and grow the consumer gold loan business at the branch level. The role covers leadership of a team, customer engagement, and field activities to build the customer base and ensure branch profitability.

The ideal candidate brings 4–7 years of relevant experience, has a degree, and can drive compliance, performance, and cross-selling of products. Strong communication skills are essential for success.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilités

• Oversee branch operations and profitability.
• Drive field-marketing activities for financial products with the team to improve brand visibility.
• Plan and monitor branch field marketing to ensure a healthy lead pipeline and business conversion.
• Engage customers for new acquisitions and retention of existing customers.
• Valuation appraisal of gold ornaments pledged in branch with weight and purity assessment as per policy.
• Joint custodian of vault and safekeeping of pledged securities as per policy.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, mentor, and train employees with timely performance feedback.
• Prepare reports and take action to drive branch growth and business quality.
• Increase Gold Loan business and other products such as NCDs and Gold Coins.

Connaissances

Leadership

Team management

Communication skills

Formation

Bachelor's degree

Post-graduation degree

Description du poste

Job Purpose

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.