Relationship Manager - GL West

Bajaj Finserv Limited; Kachchh; Vor Ort; INR 600.000 - 1.000.000; Vollzeit

Zusammenfassung

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive profitability, and expand the gold loan portfolio through effective field marketing and customer engagement.

The role focuses on maintaining compliance, accurate gold valuations, and strong stakeholder management to grow branch performance and customer loyalty in the Gujarat region.

Qualifikationen

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation preferred.
• Gold loan banking, gold loan products, management or client service experience preferred.
• Clear and concise written and verbal communication skills.

Aufgaben

• Oversee branch operations and profitability.
• Lead field marketing and boost brand visibility.
• Plan and monitor branch field activities to sustain lead health and conversions.
• Focus on customer engagement for new acquisitions and retention.
• Conduct accurate valuation of pledged gold and ensure compliance.
• Joint custodian of the Vault for safekeeping pledged securities.
• Keep NPAs in control through timely follow-ups on interest collections.
• Hire, coach and train employees with timely performance feedback.
• Prepare performance reports and drive branch growth.
• Increase gold loan business and related products (NCDs, gold coins).
• Maintain 100% process compliance in valuation.

Kenntnisse

Leadership

Team management

Customer engagement

Communication

Ausbildung

Bachelor's degree / Post-graduation

Jobbeschreibung

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.