Relationship Manager - GL South

Bajaj Finserv Limited; Udupi district; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager in Karnataka to lead the branch team, drive profitability, and expand the customer base in gold loan products. The role requires strong leadership, strategic planning, and customer-focused execution.

The candidate will oversee operations, coach staff, manage marketing activities, and ensure compliance while growing gold loan and related product lines within the branch network.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Experience in gold loan banking or client service preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor local marketing to feed leads for branch growth.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold ornaments as per policy.
• Joint custodian of the vault and safekeeping of pledged securities.
• Control NPAs through follow-ups on interest collections.
• Hire, coach, and train staff with timely feedback.
• Prepare performance reports and drive branch growth.
• Increase gold loan and other products (NCDs, gold coins).
• Maintain 100% process compliance at the branch.

Skills

Leadership

Team management

Communication skills

Training

Customer engagement

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.